We don’t guarantee that we will receive your returned item.Beholder Eye-Ray Tables Standard Beholder d10Ĭharm Ray: DC16 Wis, Charmed 1hour/Until harmed If you are shipping an item over $75, you should consider using a trackable shipping service or purchasing shipping insurance. Shipping costs are non-refundable.ĭepending on where you live, the time it may take for your exchanged product to reach you, may vary. You will be responsible for paying for your own shipping costs for returning your item. To return your product, you should mail your product to: 1 Heathfield Rd, Bellevue Heights, Adelaide SA 5050, Australia If the item wasn’t marked as a gift when purchased, or the gift giver had the order shipped to themselves to give to you later, we will send a refund to the gift giver and they will find out about your return. Once the returned item is received, a gift certificate will be mailed to you. If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return. If you need to exchange it for the same item, send us an email at and send your item to: 1 Heathfield Rd, Bellevue Heights, Adelaide SA 5050, Australia. We only replace items if they are defective or damaged. Only regular priced items may be refunded, unfortunately sale items cannot be refunded. If you’ve done all of this and you still have not received your refund yet, please contact us at items (if applicable) There is often some processing time before a refund is posted. Then contact your credit card company, it may take some time before your refund is officially posted. If you haven’t received a refund yet, first check your bank account again. If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days. We will also notify you of the approval or rejection of your refund. Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. Any item that is returned more than 30 days after delivery Any item not in its original condition, is damaged or missing parts for reasons not due to our error There are certain situations where only partial refunds are granted (if applicable) Please do not send your purchase back to the manufacturer. To complete your return, we require a receipt or proof of purchase. Several types of goods are exempt from being returned: It must also be in the original packaging. To be eligible for a return, your item must be unused and in the same condition that you received it.
If 30 days have gone by since your purchase, unfortunately we can’t offer you a refund or exchange. We offer a 30 day no questions asked returns policy. While we endeavor to ensure your minis get to you as swiftly as possible given the ongoing disruption to couriers and postal services due to the COVID19 pandemic delays are possible so please be patient.Īs per our environmental policy we will only ship with carbon neutral carriers and use recycled packaging and boxes. We also offer express post for a flat $14.99.Īll care is taken to package your parcel carefully and securely so that your minis arrive intact. If you wish to guarantee your post goes with Auspost, please pick the Auspost option for $9.99.
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We offer Australia wide Flat Fee Standard Shipping for $8.99 - and free shipping for purchases over $200 within Australia.įor this rate we typically ship with Sendle if possible with Auspost as our backup option for customers based in rural locations. We book and pack all orders for shipping within at most one business day of receiving them (in other words if your order is received on Monday it will be packed and booked by Tuesday and collected by Wednesday).
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